8002235982 (2024)

FAQs

Does Chase call you about suspicious activity? ›

We monitor for fraud 24/7 and can text, email or call you if there are unusual purchases on your credit card.

Credit Card: If your card has been lost, stolen or damaged, call us immediately at 1-800-432-3117. Go to chase.com/customerservice for call center hours. Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935. Go to chase.com/customerservice for call center hours.

If you apply for a credit card with Chase, we may provide important updates until we make a decision on your application. If you urgently need an update, please refer to any communications we've sent or call us at 1-888-338-2586. You can also call this number to check a Chase business credit card application status.

Credit Card: 1-800-432-3117. Go to chase.com/customerservice for call center hours.

It's not uncommon for your bank to try and contact you. But sometimes those emails and phone calls are just scammers using the trust you have in your bank to con you out of your money.

(800) 935-9935

Chase Bank / Customer service

If you are unable to run a gift card transaction through your point-of-sale device (terminal down, phone lines down, etc.), you can call Chase Paymentech's Gift Card voice authorization phone number, 1-800-507-0746.

Fraud Protection Services

If you think you have an issue with fraud on your account, please contact us at 1-800-242-7338 for assistance.

Can I dispute a pending charge? Credit card: You'll need to wait for the credit card transaction to post before you can dispute it. Debit card: You can call us at 1-866-564-2262 to initiate a debit card dispute for a pending transaction.

Many card issuers have criteria for who can qualify for new accounts, but Chase is perhaps the most strict. Chase's 5/24 rule means that you can't be approved for most Chase cards if you've opened five or more personal credit cards (from any card issuer) within the past 24 months.

What is the 2 30 rule for Chase? ›

Chase 2/30 rule: Too many new cards in one month? Some credit card experts believe that Chase is also likely to decline new card applications if you have opened two credit cards within 30 days. This is known as the "2/30 rule." Because I had just opened two new cards, Chase was reluctant to let me open another.

The Chase Sapphire Preferred® Card isn't a credit card for everyone — you'll need to have good to excellent credit to have a chance at getting approved. We recommend having a FICO score of at least 690 before applying for this card. If you need to wait a bit and work on your credit, it's a good idea to do that.

For example, 60,000 points are worth $750 when redeemed for travel purchases, or $600 when redeemed for cash.

Yes, the Chase Sapphire Preferred® Card is worth it, especially if you travel frequently. It's an ideal card if you're looking to get a travel card without spending hundreds of dollars per year on fees, and the benefits it offers can easily offset the $95 annual fee if you take full advantage of them.

What's happening? A scammer calls or texts pretending to be from Chase and says you need to send money to another account using a wire transfer. They may claim it's to reverse fraud on your account. Don't fall for it – it's a scam!

Unauthorized financial activity. Your financial activity might be suspicious if: On Google Pay. You don't recognize purchases: To request a refund, report unauthorized charges. You don't recognize one or more bank accounts, credit cards, debit cards, or gift cards: Remove a payment method you don't recognize.

If you have a dispute to your Chase credit card account call (866) 564-2262 which is the phone number to Chase's dispute line. Have your credit card and statement that contains the bogus charge in your hand when you call.